Shipping policy
MyPetXO – Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order is processed, it will be shipped from our international warehouse.
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- Other countries: 10–25 business days
Please note:
Shipping times may vary due to customs, holidays, or high demand periods.
Tracking Information
Once your order is shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking updates to appear.
Delays
Delays may occur due to:
- Customs processing
- Incorrect shipping address
- Weather or global events
We appreciate your patience in such cases.
Incorrect Address
Customers are responsible for entering the correct shipping address.
If an incorrect address is provided:
- We cannot guarantee replacement or refund
- Please contact us immediately if you notice an error
Lost or Stuck Packages
If your package has not arrived within:
- 45 days (USA)
- 60 days (international)
You may contact us for a replacement or refund.
Contact
Email: support@mypetxo.com
Response time: 24–48 hours